🏡 House Rules – Oasis Dream
Welcome to Oasis Dream, your haven of peace in San Bernardino.
To ensure everyone has a harmonious, safe and pleasant stay, we invite you to carefully read our internal regulations before your arrival.
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🗂️ Abbreviations
• Holiday Center: CV
• Booking: commitment made by the CV to retain accommodation for a specific date or period, with obligation to pay immediately and penalties in case of cancellation.
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📅 Reservations and General Terms and Conditions
- Access to accommodation at the Holiday Centre (CV) is by prior reservation or direct contract on site.
- Reservations can be made via the official website, real estate agencies, travel agencies, telephone, Airbnb, Booking.com or WhatsApp.
3. All reservations must be paid in advance using the payment methods offered by the CV
4. Each reservation is nominative: only one person is recognized as responsible and must stay on site on the scheduled date.
5. In case of postponement, the client must notify the venue at least 48 business hours before the arrival date, specifying the reason. After this deadline, the venue reserves the right to accept or refuse the change.
6. A reservation can be cancelled up to 2 days before arrival with a full refund.
• After this period, no refund will be issued.
• Cancellations must be made by email, specifying the reason, and accompanied by:
• a copy of the holder's identity document,
• a bank statement showing the account in the name of the same holder (no reimbursement to a third party).
7. The CV reserves the right to transfer or reassign a reservation.
8. In case of failure to appear on the scheduled date, the entire amount of the advance payment is forfeited.
9. The CV only allows one single person responsible per accommodation, for rental and consumption.
10. A hosted client is considered to be any person who has checked in and signed the registration form for themselves and their companions.
11. During check-in, the customer must present a scanned bank card (credit or debit) kept under lock and key (management access only).
• Additional charges (restaurant, minibar, drinks, etc.) must be paid before departure.
• In case of departure without payment, the card will be charged.
12. No refund is provided if the client leaves the premises before the end of the stay.
13. Parking is available on site, but the CV declines all responsibility in case of theft, damage or items left in the vehicle.
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🕒 Check-in / Check-out
14. The stay begins at 15:00 PM and ends at 11:00 AM.
• Any overtime will incur an hourly surcharge, which varies depending on the type of accommodation.
• From 17:00 PM onwards, an additional night will be charged.
• Early arrival between 12:00 and 15:00 may be granted free of charge, subject to availability.
15. To extend the stay, a request must be made at least 24 hours in advance.
16. Check-in requires the presentation of original identity documents of all adults and a bank card as a guarantee.
17. Minors must be accompanied by their parents.
• If a minor is staying with a third party, a legalized parental authorization and copies of the parents' identity documents are mandatory.
18. Accommodation is assigned only at the time of check-in.
19. Outside guests are allowed until:
• 2 people for rooms, studios or suites,
• 4 people for the duplexes.
These guests can access the restaurant but not the pool and must leave the premises before 23:00 PM.
20. Hand washing or disinfection is required before check-in.
21. The number of occupants must never exceed the capacity provided for each accommodation.
22. In case of problems (Wi-Fi, television, etc.), the customer can contact reception or security personnel.
23. It is strictly forbidden to bring weapons into the establishment, except for security personnel on duty.
24. The use of an iron is prohibited in accommodations without a kitchen.
25. All customers must comply with hygiene and safety rules, as well as these regulations.
26. Health measures (hygiene, social distancing, masks, etc.) are the client's personal responsibility. The CV accepts no liability in case of negligence.
27. One free cleaning per week is included.
• An additional service can be requested (especially for duplexes) at a rate of 100,000 Gs/hour, upon reservation 24 hours in advance.
28. Please speak in a moderate voice and ensure that children do not disturb the rest of other customers.
29. The use of music or loudspeakers in common areas is prohibited.
30. Any noisy, disruptive or disrespectful behavior resulting in complaints will be charged to the responsible customer.
31. Any aggressive, threatening or insulting behavior towards staff or other customers will result in immediate expulsion without refund and may be reported to the authorities.
32. The use of dangerous electrical appliances or appliances likely to cause a fire is strictly prohibited.
33. Smoking is prohibited inside the accommodations, restaurant, lobby and corridors.
• Only balconies and private gardens are permitted.
• A fine of 1,000,000 Gs will be charged for deodorization and complete cleaning.
34. Animals are not allowed without prior authorization.
• Only small dogs are accepted, with a security deposit of 1,500,000 Gs.
35. It is forbidden to move furniture from the dwellings.
36. Please do not hang laundry or towels out of windows, nor throw objects out of balconies.
37. The CV declines all responsibility in case of loss of money, jewelry, documents or valuables.
• A free safe is available in each accommodation.
38. The accommodation is handed over with a detailed inventory.
• Any missing or damaged item will be charged according to the cost of repair or replacement.
39. All loaned items must be returned in the same condition. In case of loss or damage, the cost will be determined by management.
40. The catering service allows you to order meals to be eaten in the accommodation, in the restaurant or around the pool.
• Drinks may be added to the final bill.
41. The CV does not offer a laundry service, but can recommend a nearby, reliable and affordable laundromat.
42. Access to the swimming pool is reserved for people wearing swimsuits.
• Children under 12 years of age must be accompanied by a responsible adult.
• Use of the swimming pool is entirely at the customer's own risk.
43. Room towels must not be used at the swimming pool.
44. The customer must notify reception 10 minutes before departure to allow for inventory check.
45. In case of stains that are difficult to remove (ink, blood, dye, paint, etc.) on sheets, towels or bedding, a supplement of 100,000 Gs will be charged for cleaning or replacement.
46. The CV is not responsible for items left in rooms or common areas after departure.
47. Late check-out may be granted upon request, subject to availability and at the discretion of management.
48. The late check-out fee depends on the type of accommodation.
49. Forgotten items will be kept by the administration for 60 days, then thrown away without claim.
50. If the accommodation is left very dirty, messy or with dirty, broken or damaged dishes, an extra cleaning fee will be applied.
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💬 Final arrangements
Cases not covered by these regulations will be handled by the management of the Holiday Centre.
We thank our customers for their cooperation and respect for the rules, which are essential to collective well-being.
Your suggestions and comments are always welcome and help us improve the quality of our services.
✨ This place is dedicated to your rest and that of your family.
Help us keep it clean, peaceful and harmonious.